1. Parties and Acceptance
These Terms & Conditions ("Terms") govern the relationship between Hurghada Islands ("we", "us", "the Operator") and any person ("Guest", "you") who makes a booking or uses our services. By completing a booking - online, by phone, or in person - you confirm that you have read, understood, and agreed to these Terms on behalf of yourself and all members of your party.
2. Bookings and Payment
- All bookings are subject to availability and are confirmed only upon receipt of payment.
- Full payment is required at the time of booking unless otherwise agreed in writing.
- Prices are quoted in USD. Where payment is made in another currency, the applicable exchange rate at the time of transaction applies.
- Booking confirmations are sent by email. It is your responsibility to ensure the details are correct and to contact us immediately if anything is inaccurate.
- We reserve the right to decline or cancel a booking at our sole discretion.
3. Cancellation and Refund Policy
Cancellations must be submitted in writing (email) to info@hurghadaislands.com. The following conditions apply:
- More than 48 hours before departure: Full refund, minus any non-recoverable third-party fees
- 24-48 hours before departure: 50% refund
- Less than 24 hours before departure: No refund
- No-show: No refund
- Operator-initiated cancellation due to weather or safety: Full refund or complimentary rescheduling
Refunds are processed within 7-14 business days to the original payment method. We strongly recommend travel insurance that covers cancellation.
4. Programme Changes and Force Majeure
We reserve the right to alter routes, itineraries, departure times, vessels, or activities without prior notice where necessary due to weather conditions, sea state, mechanical issues, government directives, or any other factor beyond our reasonable control ("force majeure"). In such cases, we will endeavour to offer a comparable alternative. Compensation is not payable for changes caused by force majeure events.
5. Guest Responsibilities
- Arrive at the designated meeting point at least 15 minutes before departure time.
- Present your booking confirmation (digital or printed) to our staff.
- Follow all safety briefings and instructions given by crew and guides.
- Respect all fellow guests, crew, wildlife, and the marine environment.
- Inform us before booking of any relevant medical conditions, disabilities, pregnancy, or dietary requirements.
- Children under 12 must be accompanied by a responsible adult at all times.
- Guests who are visibly intoxicated or under the influence of substances may be refused boarding without refund.
6. Health, Safety and Fitness to Participate
Participation in water-based activities carries inherent risks. By booking, you confirm that you and your party are in adequate physical health to participate. We recommend that guests with heart conditions, respiratory issues, epilepsy, or other relevant medical conditions consult a qualified physician before booking.
Life jackets must be worn when instructed by crew. Guests who refuse to comply with safety instructions may be asked to leave the vessel.
7. Liability and Indemnity
To the maximum extent permitted by applicable law:
• We accept liability for personal injury or death caused by our proven negligence.
• We are not liable for loss or damage to personal belongings, including valuables left unattended on the vessel or island.
• We are not liable for indirect, consequential, or special losses.
• Our aggregate liability for any single claim shall not exceed the total booking value paid by the Guest.
Guests participate in all activities at their own risk and indemnify us against any claims arising from their own negligence or failure to follow instructions.
8. Photography and Media
Our crew may photograph or film trips for marketing and social media purposes. By proceeding with your booking, you grant us a non-exclusive, royalty-free licence to use such images/footage unless you notify us in writing before departure that you do not consent. We will not identify you by name in any published material without separate consent.
9. Environmental Conduct
The Red Sea is a protected marine environment. Guests must not:
• Touch, stand on, or remove coral or marine life
• Litter or dispose of waste in the sea
• Use single-use plastics on board (reusable bottles are recommended)
Breaches may result in immediate removal from the trip without refund and may be reported to the relevant Egyptian authorities.
10. Governing Law and Disputes
These Terms are governed by the laws of the Arab Republic of Egypt. For EU Guests, mandatory consumer protection rights under your local law remain unaffected. We encourage you to contact us in the first instance to resolve any dispute. If unresolved, EU residents may use the European Commission Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
11. Changes to These Terms
We may update these Terms at any time. The current version is always available on our website. Bookings are subject to the Terms in force at the time of booking.
12. Contact
Email: info@hurghadaislands.com
Address: Hurghada Marina, Red Sea Governorate, Egypt