Refund Policy

This Refund Policy explains your rights and our obligations when a cancellation or refund request arises. It forms part of our Terms & Conditions. EU/EEA Guests also benefit from applicable mandatory consumer protection rights, which are unaffected by this policy.

The following refund schedule applies to all bookings unless a specific programme page states otherwise:

If we cancel your trip for reasons within our control (e.g. mechanical failure, staffing), you will receive a full refund of the amount paid. If we cancel due to circumstances beyond our control - including but not limited to adverse weather, high sea state, Egyptian Coast Guard restrictions, or force majeure - we will offer: • A full credit to rebook on another date (valid for 12 months), or • A full refund at your request We will notify you as early as possible and no later than 2 hours before departure.

For bookings made entirely online (distance contracts), EU/EEA consumers generally have a 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU). However, pursuant to Article 16(l) of that Directive, the right of withdrawal does not apply to contracts for leisure activities (including island excursions, boat trips, and guided tours) where a specific date or period is agreed at the time of booking. If your booking does not fall under this exception, you may withdraw within 14 days of contract conclusion without giving a reason, and we will refund you within 14 days.

Where a group booking is partially cancelled (fewer guests than originally booked), refunds are calculated on a per-person basis according to the schedule in Section 2.

Send a written request to info@hurghadaislands.com with: • Your booking reference number • Full name of the lead guest • Date of the trip • Reason for cancellation We will confirm receipt within 2 business days and process eligible refunds within 7-14 business days.

Refunds are issued to the original payment method: • Credit/debit card payments -> credited back to the same card • PayPal -> returned to the PayPal account • Bank transfer / cash -> returned via bank transfer (please provide IBAN/SWIFT details) We are not responsible for any foreign exchange differences between the original payment and the refund.

The following are non-refundable in all circumstances: • Booking and processing fees charged at time of purchase (if applicable) • Costs incurred by third-party suppliers that are non-recoverable (e.g. pre-booked transport or meals where stated on the programme page)

If you are dissatisfied with our refund decision, you may: • Contact us at info@hurghadaislands.com to escalate your complaint • Use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr • Contact your local consumer protection authority or national enforcement body

Refund enquiries: info@hurghadaislands.com Address: Hurghada Marina, Red Sea Governorate, Egypt