1. Our Commitment
Hurghada Islands is committed to ensuring our website and services are accessible to all users, including those with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and comply with applicable EU accessibility requirements under Directive (EU) 2019/882.
2. Accessibility Features of This Website
- Semantic HTML structure for screen reader compatibility
- Keyboard navigable interface - all interactive elements are reachable via Tab key
- Sufficient colour contrast throughout the UI
- Text alternatives (alt attributes) on all meaningful images
- Resizable text - the site remains usable when browser text size is increased up to 200%
- Responsive design for mobile, tablet, and desktop devices
- Clear focus indicators on interactive elements
3. Physical Accessibility of Our Services
We recognise that some of our tours and island excursions involve physical activities. We are committed to being transparent about accessibility:
• Boarding vessels requires stepping over a gunwale; we offer crew assistance on request
• Some islands involve walking on uneven sand terrain
• Guests with reduced mobility should contact us before booking so we can advise on the most suitable programme and arrange any reasonable accommodation
Please email accessibility@hurghadaislands.com with your requirements.
4. Known Limitations
While we work continuously to improve accessibility, some areas may not yet meet all WCAG 2.1 AA criteria. Known limitations include:
• Certain PDF documents (e.g. downloadable tickets) may not be fully screen reader accessible
• Some user-generated content (blog comments, gallery captions) may lack complete alt text
We are actively working to address these issues.
5. Feedback and Contact
If you encounter any accessibility barriers on our website or in our services, or if you require information in an alternative format, please contact us:
Email: accessibility@hurghadaislands.com
Response time: We aim to respond within 5 business days.
We welcome feedback to help us improve.
6. Enforcement and Complaints (EU Guests)
If you are not satisfied with our response to an accessibility complaint, you may escalate to the relevant national enforcement body in your EU member state responsible for supervising compliance with Directive (EU) 2019/882.
7. Review
This Accessibility Statement is reviewed annually and updated following any significant changes to the website or our services.